1.
Tell us something about yourself.
This is probably the most
commonly asked question in any BPO interview. Since this is such an
open-ended question, people have a tendency to go overboard and start rambling.
The best way to answer this question is by giving details about
yourself that are directly or indirectly relevant to the job you have
applied for and make you a good fit.
2. What is
BPO?
BPO stands for business
process outsourcing where a company outsources a business process to some other company
instead of keeping it in-house to save costs or increase efficiency. While the answer to this
question is simple enough, it will help you score brownie points if you
can give some information specific to the particular BPO you are interviewing with.
3. Why do
you want to work at a BPO?
This is another question
through which the interviewer wants to gauge your fitment. Do some research
about the industry, how it is booming and what the growth prospects are. Again,
you will perform better if you mention reasons specific to the company, type of
process, and industry that you have applied to.
4.
What is the difference between inbound and
outbound calling?
Inbound calling refers to
a call center process where the calls are incoming whereas outbound
calling is when the call center employees make calls as well. Customer
support is a good example of an inbound process whereas most sales calls are
outbound.
5. Why
should we hire you?
This question is a
chance to display how your talents can fit well in the job
role and the
organization. Make sure you explain how different attributes of yours match
with the job requirements and the company culture.
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